Hey there, I tried working up the chain of command, but it seems my problem won't be resolved without your help. I posted on the "purchase issues" section of the forum about my issue, but I don't think any of the staff care too much. I paid for the January 2018 crate and the Evil Tags pack and I've been waiting for a few hours in-game, but haven't received them. More details in my post. Thanks in advance.